Privacy Policy
Your family’s privacy matters.
Cloudland Family Care values discretion, trust, and respectful handling of personal family information.
Family Information
We collect information needed to review care requests, coordinate scheduling, and prepare for safe care.
Child Details
Children’s information is used only as needed for attentive, appropriate, and safe childcare.
Payment Security
Payments are handled through approved third-party payment providers. We do not store full card details.
Policy Overview
This policy explains how information may be collected, used, stored, and protected when families inquire about or request private care through Cloudland Family Care.
Privacy
Information We May Collect
Families may provide information including names, phone numbers, email addresses, travel dates, stay locations, emergency contacts, children’s ages, routines, allergies, medical considerations, care preferences, payment-related details, and information needed to review or coordinate a care request.
Privacy
How Information Is Used
Information is used to review care requests, communicate with families, coordinate scheduling, understand childcare needs, prepare for safe and appropriate care, process payments, maintain booking records, and improve the family care experience.
Privacy
Children’s Information
Information regarding children is collected only as reasonably necessary to provide safe, attentive, and appropriate private family care. This may include age, routines, allergies, comfort needs, developmental considerations, emergency contacts, and care instructions shared by parents or guardians.
Privacy
Payment Information
Payments, invoices, deposits, and balances may be processed through approved third-party payment providers, payment links, or invoice systems. Cloudland Family Care does not directly store full payment card information.
Privacy
Communication
Families may be contacted by phone, text message, or email regarding care requests, scheduling, confirmations, payment links, updates, follow-up questions, or other booking-related communication.
Privacy
Privacy & Discretion
Cloudland Family Care values respectful and discreet handling of family information. Personal details, stay locations, childcare requests, family circumstances, and care details are not shared publicly.
Privacy
Information Sharing
Family information is not sold. Information may only be shared when reasonably necessary for scheduling, payment processing, legal compliance, safety concerns, emergency situations, or services required to support website, booking, or payment operations.
Privacy
Website Forms & Submissions
Information submitted through website forms, inquiries, or booking requests may be stored for communication, scheduling, care coordination, operational follow-up, and recordkeeping purposes.
Privacy
Third-Party Services
The website and booking process may use third-party services such as hosting providers, contact form services, analytics tools, payment processors, scheduling tools, or email/text communication platforms. These services may process information according to their own privacy policies and security practices.
Privacy
Security
Reasonable efforts are made to protect submitted information and maintain secure communication practices. However, no website, online system, payment provider, or communication method can be guaranteed fully secure.
Privacy
Cookies & Analytics
The website may use cookies, analytics, or similar technologies to improve website performance, understand visitor activity, support operational insights, and create a smoother website experience.
Privacy
Data Retention
Information may be retained for operational, scheduling, payment, legal, safety, or recordkeeping purposes unless deletion is requested and legally permissible.
Privacy
Family Updates & Corrections
Families may contact Cloudland Family Care to update, correct, or request removal of personal information when legally permissible and when the information is no longer needed for safety, payment, legal, or recordkeeping purposes.
Privacy
Policy Updates
This Privacy Policy may be updated periodically. The most current version posted on this page applies to future website use, inquiries, and care requests.
Questions About Privacy
Please contact us before submitting sensitive details.
Families with questions regarding privacy, communication, or information handling may contact Cloudland Family Care directly before submitting a care request.